A Customer Service Expert's Advice: How to Write a Style Guide
Style guides aren't just for marketing and branding teams anymore. A style guide can keep your customer service team's voice consistent and help them write better. Read more to get an expert take from...
View ArticleHow Customer Service Teams Write Faster and Better with ProWritingAid
More and more customer support channels are relying on written communication. How can you ensure your team is ready for the future? They need the right training. Learn more on how ProWritingAid can...
View ArticleBoost Customer and Employee Experiences with Customer Service Automation
Customer service automation can help customers get the answers they need faster and take the pressure off your team. But you have to do it right. Read our guide for the right way to automate customer...
View ArticleThe 6-Step Guide to Building a Customer Service Training Plan
Great customer service agents can transform a customer's experience from average to amazing. But training makes the agent. Invest in your team and develop a customer service training plan with our...
View ArticleCustomer Service Scripts: When (and When Not) to Use Them
Customer service scripts can be a great tool for your team to cut down on response times and boost your QA scores. But like most tools, they need to be used carefully. Read our guide on how to write...
View ArticleHow to Develop Must-Have Customer Service Skills
Your customer service team is the number one touchpoint for your customers after a sale. But providing great customer service is an art form. Here are 5 of the top skills your team needs to give...
View ArticleEm Dash vs En Dash: Get Them Right
An em dash is a versatile punctuation mark used to take the place of parentheses, colons, or comma. An en dash is typically used to show a range. In this article, we explain the difference between em...
View ArticleProWritingAid Business Presents: Customer Service Spotlight
Want to see all the events involved in ProWritingAid Business's Customer Service Spotlight? You're in the right place.
View ArticleHow to Transform Customer Service into a Profit Center
Join GQ Fu, co-founder and CEO of LTVplus, and AJ Ogilvie to learn how to transform your customer service department into a profit center.
View ArticleCrack Your Customers' Communication Code
It's not always easy to know what a customer needs when they send in a support request. Learn how to analyze requests and write the perfect response every time.
View ArticleImprove Customer and Employee Experiences with Customer Service Automation
Learn more about how automation can save your team time and keep your customers happy.
View Article3 Fun Ways to Outline Your Novel
Bored of bullet points? Here are 3 more interesting ways to outline your novel. Whether you prefer pen and paper or a screen, you'll find a method that suits your writing style.
View ArticleThe Debut Dagger Award: The Shortlist
ProWritingAid is thrilled to be sponsoring the Crime Writers' Association's Debut Dagger award as part of their 2021 Dagger awards series. The CWA Debut Dagger is a renowned competition for the opening...
View Articlei.e. vs. e.g.—What's the Difference?
I.e. vs. e.g.—what's the difference? E.g. stands for exempli gratia and means “for example.” I.e. is the abbreviation for id est and means “in other words.” Learn how to use each term correctly.
View ArticleEn Dash: What It Is and How to Use It
An en dash is a punctuation mark used to indicate a range of numbers or span of time. In this article, we break down how to use an en dash in your writing.
View ArticleNew Feature Alert: Saving Your Ignored Suggestions
It's finally here—the feature you've been waiting for. ProWritingAid's Realtime Report will now save your ignored suggestions to make your editing process as smooth as possible. If you switch to a...
View Article100+ Adjectives Starting With A
Let's take a look at some of the astounding adjectives in the English language that start with an A.
View ArticleThen vs. Than: How To Use Each Correctly
"Than" and "then" are two words that sound alike but have different meanings and uses. In this article, learn how to use "than" versus "then" correctly.
View ArticleWe Review The Novel Factory [2021]
This month we look at The Novel Factory, a writing app that will appeal to all the planners out there. The app walks you through 16 highly-detailed steps that include defining your basic premise,...
View ArticleHow Professional Editors Use the 38 Story Elements to Edit Your Novel
Professional editor JoEllen Nordström guides you through the 38 story elements editors look for. You can self-edit using this list before submitting your manuscript for structural editing. Or, you can...
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